The Brasata business owner guide

Brasata Business Owner Guide

Your Complete Guide to Managing Your Business on Brasata

Everything you need to get started and make the most of the platform

Welcome, Business Owner!

Congratulations on joining Brasata - your premier business directory platform! This guide will help you maximize your online presence, attract new customers, and grow your business.

1. Getting Started

Registering Your Business

Follow our 5-step registration:

1. Basic Information - Business name, legal name, description, category
2. Contact Information - Phone, email, website
3. Address - Full location details
4. Photos - Upload business photos
5. Terms Agreement - Accept terms to complete

Accessing Your Dashboard

1. Log in to Brasata
2. Click your profile menu
3. Select Business Dashboard

2. Your Dashboard

Your dashboard shows key metrics at a glance:

• Profile Completeness percentage
• Total Reviews and Average Rating
• Profile Views
• Number of Products and Services

Profile Health Score

• 90-100%: Excellent - Maximum visibility
• 70-89%: Good - Room for improvement
• 50-69%: Fair - Add more content
• Below 50%: Needs attention!

3. Profile Management

Basic Information

Go to Profile in the sidebar to edit:

• Display Name and Legal Business Name
• Description (300+ characters recommended)
• Categories
• Contact Information
• Address with map verification

Photos & Gallery

Photo guidelines:

• Resolution: 800x600 minimum (1920x1080 recommended)
• Format: JPG or PNG
• Maximum: 5MB per photo

What to upload:

• Storefront/exterior
• Interior shots
• Products or services
• Team photos

Business Hours

Go to Business Hours to:

• Set times for each day
• Mark closed days
• Save your schedule

4. Products & Services

Adding Products

1. Go to Products in sidebar
2. Click Add Product
3. Fill in: Name, Description, Price (XCG), Stock Status
4. Upload photos
5. Click Save

Adding Services

1. Go to Services in sidebar
2. Click Add Service
3. Fill in: Name, Description, Price, Duration (minutes)
4. Click Save

5. Managing Bookings

Viewing Bookings

Go to Bookings to see calendar view, booking list, and history.

Booking Statuses

• Pending - Awaiting your confirmation
• Confirmed - You accepted it
• Completed - Service delivered
• Cancelled - Cancelled by you or customer

Best Practices

• Respond within 24 hours
• Keep calendar updated
• Confirm promptly
• Mark completed after service

6. Customer Reviews

Responding to Reviews

1. Go to Reviews
2. Find the review
3. Click Reply
4. Write professional response
5. Click Post

Response Tips

For Positive Reviews:

• Thank the customer by name
• Express appreciation
• Invite them back

For Negative Reviews:

• Stay calm and professional
• Acknowledge their concern
• Offer a solution
• Never argue!

7. Deals & Promotions

Creating a Deal

1. Go to Deals
2. Click Create New Deal
3. Fill in: Title, Description, Discount, Prices, Valid dates
4. Add image
5. Click Save

Tips

• Create urgency with time limits
• 10-30% discounts work well
• Include attractive images

8. Events

Creating an Event

1. Go to Events
2. Click Create New Event
3. Fill in: Title, Description, Category, Dates, Location, Price
4. Add image
5. Click Save

9. Verification

Verification Levels

• Basic - Business exists confirmation
• Verified - Full verification + trust badge
• Premium Verified - Badge + featured placement

Getting Verified

1. Go to Verification in sidebar
2. View requirements
3. Upload documents (business registration, ID, etc.)
4. Submit for review

Benefits

• Trust badge on your listing
• Higher search rankings
• Customer confidence
• Access to premium features

10. Subscription Plans

Available Plans

Free Plan (Free)

• Basic listing, up to 5 photos, reviews, basic analytics

Basic Plan ($29/month)

• Everything in Free + 20 photos, priority support, advanced analytics, deals & events

Premium Plan ($79/month)

• Everything in Basic + unlimited photos, featured placement, API access, advertising credits

Managing Your Subscription

Go to Subscription to view plan, upgrade/downgrade, manage payment methods, and view invoices.

11. Analytics

Go to Analytics to see:

• Profile Views over time
• Search Appearances
• Contact Clicks
• Booking Requests
• Review Trends

Use analytics to identify trends, optimize your listing, and track growth.

12. Best Practices

Maximize Your Success

1. Complete your profile to 100%
2. Use high-quality photos (minimum 5)
3. Write a compelling description
4. Keep business hours updated
5. Respond to reviews within 24 hours
6. Respond quickly to messages
7. Confirm bookings promptly
8. Create regular deals and promotions
9. Get verified
10. Analyze your metrics regularly

Common Mistakes to Avoid

| Mistake | Solution | |---------|----------| | Incomplete profile | Fill every field | | Outdated info | Update regularly | | Ignoring reviews | Respond to all | | Poor photos | Invest in quality | | Slow responses | Check daily | | Wrong hours | Keep current |

Need Help?

• Access the Help Center in your dashboard, which will connect you to our support team

Thank You for Choosing Brasata!

Your success is our success!

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